SMS conversations
inside Slack

Quick Start

Get Slack Messenger up and running in four simple steps. From installation to your first SMS conversation in about 10 minutes.

How It Works

Slack Messenger bridges SMS and Slack so your team can manage customer conversations without leaving their workspace.

Key Features

Slack Messenger is packed with features for managing SMS conversations directly from your Slack workspace.

Common Use Cases

Slack Messenger enables team-based SMS communication across a variety of business scenarios.

Code Examples

Reference implementations for common Slack Messenger operations using the reply prefix and routing configuration.

Reply to SMS from Slack

Simply respond in the Slack thread with the reply prefix to send an SMS back to the original sender.

# Incoming SMS appears in #support channel:
[SMS from +64 21 123 4567]
Hi, I need help with my order #12345

# Team member replies in thread:
\r Hi! I can see your order. Let me check the status for you.

# Message is sent as SMS to +64 21 123 4567

Routing Configuration

Configure keyword-based routing to automatically direct messages to the right Slack channels.

{
  "routes": [
    {
      "keyword": "urgent",
      "channel": "#urgent-support",
      "notify": "@oncall"
    },
    {
      "keyword": "order",
      "channel": "#sales"
    },
    {
      "default": true,
      "channel": "#general-sms"
    }
  ]
}

Documentation Sections

Explore in-depth guides for every aspect of Slack Messenger.